Press Release: Swarm2 Mobile Box Office

The first official announcement of our newest box office app, Swarm2, is out, and the buzz is very real. Check it out:

HoldMyTicket Unleashes New Version of Full Service Box Office for any Mobile Device
Event Management and Ticketing Company HoldMyTicket brings its mobile box office software to concert venues, festivals, performing arts centers, guided tours, casinos, universities, and sports venues nationwide

ALBUQUERQUE, N.M., June 20, 2017 /PRNewswire/ -- HoldMyTicket LLC announced today that it has rolled out a significant update to its mobile box office solution - Swarm, which is currently used by over 750 organizations and powering millions of events nationwide. Recognizing the importance of a 'mobile-first' experience, HoldMyTicket offers a robust yet easy-to-use mobile box office solution. "We're excited to provide a mobile box office solution that can be used for any type of venue or event," said Wes Edling, Founder and Chief Executive Officer of HoldMyTicket, "By packing tons of features and focusing on a beautiful user experience, we are confident that Swarm 2 is the best mobile box office available."

See Swarm 2 in Action!

Swarm 2 (available for free in the App Store for iOS and the Google Play Store for Android) scans and validates tickets of any form, processes credit, cash, and comp transactions, assigns reserve seats, and communicates event attendance and sales reports in real time. Swarm 2's offline mode ensures that your event operates smoothly, even without a reliable network. The app can use a device's native camera for scanning and card reading, and also integrates with external hardware, such as laser scanners, credit card swipers, and thermal ticket printers. The result is an overall expedited event-entry process.

"Providing the best event experience for everyone is what drives us every day, whether you're managing an event or simply looking to purchase a ticket - we want to make an impact on that experience," said Wes Edling, "There is a problem with the way existing ticketing companies interact with their clients and ticket buyers - fees, user experience, and outdated software all play a factor."

HoldMyTicket is a full-scale ticketing platform designed with a mobile-first mentality. In a mobile driven market, you have seconds to captivate a buyer and finalize the ticket sale on a mobile device. Most ticketing checkout processes are cumbersome, clunky, and not built for mobile devices. In addition, most require the creation of an account to complete the purchase, making the ticket buyer remember yet another username and password to purchase a ticket which is beyond frustrating. Unlike other systems that aren't keen on providing a better solution, HoldMyTicket aims to create the best experience for both its partners and ticket buyers.

"Our goal is to continue building a ticketing company that both our partners and end-users love," said Eric Griego, HoldMyTicket's Vice President of Business Development. "Every partner of ours leverages HoldMyTicket differently, we don't fit a square peg in a round-hole. We understand that each venue or event has different needs but one ultimate goal - to sell tickets. Our team and software accomplish that."

Looking ahead, HoldMyTicket is expanding their membership offering, digital wallet capabilities, and strategic partnerships.

About HoldMyTicket
HoldMyTicket is an event management and ticketing company headquartered in Albuquerque, New Mexico. For 10 years HoldMyTicket has helped venues and promoters nationwide sell millions of tickets online. To learn more about HoldMyTicket, visit Follow us on Twitter: @holdmyticket

We're updating our look. New ticket stock is in!

We just restyled our printed tickets! Check out the update now on our ticket ordering platform.

it's live!

We've made hard tickets more informative, with a more classic look. The ticket comes pre-filled with all of your event details, and with room for four more lines of your own text, or an image that you can upload yourself.

Seating details are now optional, the QR code is bigger, and the stub has more core event details, including the ticket details (under advanced options in the ticket editor).


Can't wait to have some of these in hand?

Click here for tips on how to order printed tickets today. Or, if you have a BOCA or STIMARE ticket printer from HoldMyTicket and some of our original ninja stock, contact us when you're running low so we can schedule a transition for your box office.

This update aims for better legibility, easier scanning, and more flexibility for you. We'll be releasing more and more updates, so keep your eyes peeled for new developments. We hope you enjoy the new design!

The HoldMyTicket Team

Offers & Settlements


HoldMyTicket is announcing its first back-end booking assistant for venues and promoters. The new Offers & Settlements tool in the SPARK Event Manager is how you can create, email, and settle deals with artists and their agents.


Choose a Guarantee-Versus or Guarantee-Plus offer, and account for ticket sales, additional income, taxes, and expenses, calculated based on fixed amounts or percentage of sales. You can also compose templates to speed up the process for similar future bookings.


Create the event in Spark directly from a confirmed offer. As soon as ticket sales have stopped, a final settlement will be generated for you, accounting for your online and box office ticket sales. Email the settlement back to the agent or print it out on the spot.


Add simplicity and structure to your talent agreements, forget the math and human error, and make counting ticket stubs a thing of the past.

Offers and Settlements is integrated with HoldMyTicket's SPARK Event Manager and SWARM Box Office. Get started with HoldMyTicket today.

Client Newsletter: Embeds, Events messenger, & more

We have a lot of updates for you...


We're improving the before, during, and after of your event ticketing. Our most recent updates are going to help you better promote your event, track your sales, relate to your customers, and, wait for it...get paid.

Promotional tool alert: All new ways to post your event

We're announcing some beautiful new tools that will help you market your tickets with precision:


The improved Embed tool lets you:

  • Generate links that will track your sales by source
  • Reduce clicks to checkout by linking to activated promo or coupon codes
  • Generate a "Buy Tickets" button or link for your site, with customization tools, like color, text, and size
  • Generate code for an embeddable widget, listing your tickets, prices, and descriptions
  • Download QR codes of various sizes for your print marketing
  • Embed your entire event page on your site - sacrifice nothing!

See our help doc on using the embed tool.

Pre-event prep: New and improved event messenger

Sold all the tickets already? You may be familiar with our event messenger - the best way to contact your ticket-holders with important information before your show.

We know you appreciate your show-goers and want to provide the best experience possible, so the messenger just got more personal. You can now input the buyer's name and their eTicket link into the email. Help them feel taken care of, and feel assured that more of your customers will reach the front of the line with their tickets in hand.


Selecting email recipients is more precise than ever. You can filter ticket-buyers by ticket type and delivery type, and save a draft or schedule a delivery time for your email.

Learn more on using the event messenger here.

Brand New Event Comparison

Improve your next event by keeping track of how sales went last time, and the time before that, and before that.


View any two to five event reports in our new event comparison format. Ticket sales and page view timelines for each event are laid on top of one another, and you can view all other details of your event report - sales by transaction type, by face value, by channel - side by side. At a glance understand how your marketing compares across events.

Learn more about how it works here.

Sales Tracking and Audit Subscriptions

Our event tracker had a bit of a makeover. Now you can more easily share your sales numbers with affiliates while maintaining the privacy of your Spark account. The interface also lets you subscribe yourself or others to event audits, emailed daily.


Click here to learn how to use it.

More updates you may have missed...

Improved printed ticket ordering

Ordering printed tickets is now hassle, delay, and head-scratch free. The new order form helps you manage your ticket's availability and ticket text, with more powerful cart management and a Pay Now or Pay Later option.


Click here to for an introduction to ordering printed tickets.

Good-Bye, paid direct deposit

No more $3 E-Payment Process Fee. Direct deposit payouts are now completely free. Enjoy receiving every cent of your earnings, no strings attached.

Cha-Ching! 1e63be39f4241ee27454e316b4ee3cb3

Turn up the volume at the bottom of Spark and hear your sales come in. Sounds sweet, doesn't it?

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