Announcing: Swarm2 Mobile Box Office


The team is proud to announce our newest app release, Swarm2.

Since 2008 HoldMyTicket's box office app, Swarm, has served our clients around the US and across continents, and has powered our box office here at our Albuquerque headquarters, where we provide phone and walkup sales and customer support for your events.

We've heard all of your feature requests for Swarm, and decided it was time for a revamp to make it functional for every type of event environment. We believe Swarm2 is the solution to all of your box office needs.

What's different:

Use Swarm2 on mobile and desktop. Both versions share all of the same capabilities, with a virtually identical layout. Now you don't need to alternate between devices in order to perform different operations, and there's only one app to learn. Here's a comparison of the original Swarm app on desktop, on mobile, and Swarm2:

Feature Swarm (mobile) Swarm (desktop) Swarm2 (mobile and desktop)
QR-Code Scanning x x x
Barcode Scanning x x x
Will Call Checkin x x x
Cash Sales x x x
Credit Sales x x x
Card scanning with camera -- -- x
Card swiper integration x x x
Comps, Reserves -- x x
Discount Codes -- -- x
Promo Tickets x x x
Ticket Upgrades -- x x
Refunds -- x x
Auto- and Manual Printing x x x
Auto- and Manual Cash Drawer Kick x -- x
Printer Management -- x x
Printing over Network x x x
Printing over Bluetooth x -- x
Flashlight for Low-Light Scanning -- -- x
Offline scanning x -- x
Attendance Stats -- -- x
Ticket Inventory Reports -- x x
Available for iOS x -- x
Available for Android -- -- x
Available for Mac -- x x
Available for Windows -- x x
App Themes & Personalization -- -- x
Account and Password Management -- x x
Personal Sales Reports x x x
User Management / Sales Reporting -- x x
All-Event Customer Search -- x x
Guest List Management -- -- x
Customer Relations Management -- x x
Tags and Notations -- x x
Survey Data -- x x
Comp-Ticket Releaser -- x x
Convert to Sale for Comps/Reserves -- x x
Past & Future Event Lookup -- x x
Best-Available Seat Selection x x x
Manual Seat Selection -- x x
Seat Exchanger -- x x

We wanted to make Swarm available to everyone, and we don't want you to have to have extra hardware if you want to make a simple sale or check someone in. We've also put everything that used to be desktop-only into the mobile app, so regardless of where you are and when, you can get s*** done.


Check it out, we're at Times Square!
Thank you for being a user of HoldMyTicket. This app is built for you, so what are you waiting for? Get your upgrade on.
App Store for iOS | Google Play Store
Windows Download | Mac Download | Web App for Desktop

Some Useful Links: Our Official Swarm2 Website
User Guides: How to Scan with Swarm2 | How to Sell on Swarm2

Swarm2 Mobile Box Office and Spark Event Manager are products of HoldMyTicket. Sign up and start selling tickets with us today.

Press Release: Swarm2 Mobile Box Office

The first official announcement of our newest box office app, Swarm2, is out, and the buzz is very real. Check it out:

HoldMyTicket Unleashes New Version of Full Service Box Office for any Mobile Device
Event Management and Ticketing Company HoldMyTicket brings its mobile box office software to concert venues, festivals, performing arts centers, guided tours, casinos, universities, and sports venues nationwide

ALBUQUERQUE, N.M., June 20, 2017 /PRNewswire/ -- HoldMyTicket LLC announced today that it has rolled out a significant update to its mobile box office solution - Swarm, which is currently used by over 750 organizations and powering millions of events nationwide. Recognizing the importance of a 'mobile-first' experience, HoldMyTicket offers a robust yet easy-to-use mobile box office solution. "We're excited to provide a mobile box office solution that can be used for any type of venue or event," said Wes Edling, Founder and Chief Executive Officer of HoldMyTicket, "By packing tons of features and focusing on a beautiful user experience, we are confident that Swarm 2 is the best mobile box office available."

See Swarm 2 in Action!

Swarm 2 (available for free in the App Store for iOS and the Google Play Store for Android) scans and validates tickets of any form, processes credit, cash, and comp transactions, assigns reserve seats, and communicates event attendance and sales reports in real time. Swarm 2's offline mode ensures that your event operates smoothly, even without a reliable network. The app can use a device's native camera for scanning and card reading, and also integrates with external hardware, such as laser scanners, credit card swipers, and thermal ticket printers. The result is an overall expedited event-entry process.

"Providing the best event experience for everyone is what drives us every day, whether you're managing an event or simply looking to purchase a ticket - we want to make an impact on that experience," said Wes Edling, "There is a problem with the way existing ticketing companies interact with their clients and ticket buyers - fees, user experience, and outdated software all play a factor."

HoldMyTicket is a full-scale ticketing platform designed with a mobile-first mentality. In a mobile driven market, you have seconds to captivate a buyer and finalize the ticket sale on a mobile device. Most ticketing checkout processes are cumbersome, clunky, and not built for mobile devices. In addition, most require the creation of an account to complete the purchase, making the ticket buyer remember yet another username and password to purchase a ticket which is beyond frustrating. Unlike other systems that aren't keen on providing a better solution, HoldMyTicket aims to create the best experience for both its partners and ticket buyers.

"Our goal is to continue building a ticketing company that both our partners and end-users love," said Eric Griego, HoldMyTicket's Vice President of Business Development. "Every partner of ours leverages HoldMyTicket differently, we don't fit a square peg in a round-hole. We understand that each venue or event has different needs but one ultimate goal - to sell tickets. Our team and software accomplish that."

Looking ahead, HoldMyTicket is expanding their membership offering, digital wallet capabilities, and strategic partnerships.

About HoldMyTicket
HoldMyTicket is an event management and ticketing company headquartered in Albuquerque, New Mexico. For 10 years HoldMyTicket has helped venues and promoters nationwide sell millions of tickets online. To learn more about HoldMyTicket, visit Follow us on Twitter: @holdmyticket

We're updating our look. New ticket stock is in!

it's live!

We just restyled our printed tickets!

We've made hard tickets more informative, with a more classic look. The ticket comes pre-filled with all of your event details, and with room for four more lines of your own text, or an image that you can upload yourself.

Seating details are now optional, the QR code is bigger, and the stub has more core event details, including the ticket details (under advanced options in the ticket editor).


Can't wait to have some of these in hand?

Click here for tips on how to order printed tickets today. Or, if you have a BOCA or STIMARE ticket printer from HoldMyTicket and some of our original ninja stock, contact us when you're running low so we can schedule a transition for your box office.

This update aims for better legibility, easier scanning, and more flexibility for you. We'll be releasing more and more updates, so keep your eyes peeled for new developments. We hope you enjoy the new design!

The HoldMyTicket Team

Offers & Settlements


HoldMyTicket is announcing its first back-end booking assistant for venues and promoters. The new Offers & Settlements tool in the SPARK Event Manager is how you can create, email, and settle deals with artists and their agents.


Choose a Guarantee-Versus or Guarantee-Plus offer, and account for ticket sales, additional income, taxes, and expenses, calculated based on fixed amounts or percentage of sales. You can also compose templates to speed up the process for similar future bookings.


Create the event in Spark directly from a confirmed offer. As soon as ticket sales have stopped, a final settlement will be generated for you, accounting for your online and box office ticket sales. Email the settlement back to the agent or print it out on the spot.


Add simplicity and structure to your talent agreements, forget the math and human error, and make counting ticket stubs a thing of the past.

Offers and Settlements is integrated with HoldMyTicket's SPARK Event Manager and SWARM Box Office. Get started with HoldMyTicket today.

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