Frequently Asked Questions
Why should you use Hold My Ticket?
Our application will make your life easier. How many online calendars are you currently updating? We eliminate the need for you to maintain multiple event calendars. For example, a lot of music venues have their own website calendar to update, a myspace page calendar and a ticketing calendar which all must be constantly updated and kept current. Our system makes calendar updates easier by allowing you to keep all of your events updated in ONE PLACE!
How does the service work?
You will have a control panel that allows you to see all of your events on one page. There is a calendar that shows which days are booked and which days are open. There is a toggle that allows you to easily to switch between different venues. With Hold My Ticket you can easily manage all of your events from one place. All of your events go into a central database and we provide several different calendars options for you to easily integrate into your website or your myspace page or any other place you want to display your events. We even provide you with links that you can use to embed your calendar into myspace comments or email newsletters!
Why is Hold My Ticket better than other ticketing companies?
Every time you update events on your calendar through our system your changes are also instantly reflected on your website and everywhere else that you have embedded your calendar eliminating the need to manage several different event calendars. Most ticketing companies are not integrated into your own website.
How do you get started?
Go to the registration page or call 505 934-9988 and we'll set up a login for you right away. Feel free to contact us anytime for a 'test drive' of our system to see what you think.
How do you make tickets available for sale?
Once you have an account, you'll simply fill out the event form and click a button to 'turn on' ticket sales and you'll have tickets available for purchase immediately.
What about processing event cancelations and refunds?
When an event is marked canceled, we will automatically issue refunds and notify the ticket holders of the cancellation by email.
How do you get your ticket funds?
We handle all the ticket pre-sale credit card transactions and send you a check or transfer the funds to you electronically once the event is over. You will receive the full face value of all the tickets sold. There is no cost for using our service. We charge nothing for use of our calendars, event management tools or web marketing tools. We have no contracts, no exclusivity agreements and no minimum ticket sales required.
How can it be free?
We make money by charging a modest service fee to ticket buyers. Our fee is 10-15% of the ticket face value, (although that percentage goes down as the price of a ticket goes up) Example... the fee on a $10 ticket would be $2 and a $100 ticket would have a $7 fee. It is a high priority of ours to keep fees as low as possible!
How to patrons gain entry to the event?
On the day of the event the promoter or venue will print out a will-call list from our website. The door guy or gal check IDs to allow paid 'ticket holders' through the door. We also have print-at-home tickets and ticket scanners for larger events.
What about events which you will not be selling tickets for?
You don't have to sell tickets for an event to use our calendar system. You can put all of your events in the calendar and you choose which ones you want to sell tickets for. Un-ticketed events will still show up in all of your embedded calendars.
Can you upload event flyers?
You an upload flyers, video and other media to the event details page.
What if you don't have a website?
For those of you who don't have your own website, or if you want a special website for the event, you can enter an event and we can customize a webpage to promote your event. Your event can either have it's own domain name or can be assigned a short URL that you can direct people to.