Authorize.net Down - Stay Tuned

About 30 minutes ago, Authorize.net stopped accepting our transactions. It seems they've been having difficulty with customers worldwide.

Authorize.net Response Times

What this picture shows is that there is a connection difficulty with Authorize.net. That connection speed at the bottom, which should be same at the top, reflects Authorize.net's ability to connect to us, and it is about 300x larger than it should be - a number large enough to indicate a disconnect.

As you can see on Twitter, other people are still having trouble, though it seems some are doing fine:

Authorize.net: Twitter

We're sorry for the inconvenience - check out our own twitter feed @hmtnews to find out when things will be back up!

Announcing Ticket Dojo Lessons

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Do you want to learn more about our online ticket applications? Feel like you want to take those extra steps to master the art of Ticket Ninjutsu?

HoldMyTicket is announcing the release of Ticket Dojo: a series of online tutorials for its ticketing platform. The lessons will progress in a gentle learning curve, allowing you the comfort of knowing for certain that you understand the basics before moving on to the more complex topics. You'll be a Ticket Ninja in no time! The lessons start today with an introduction to our Boxoffice app. We will be releasing more lessons on Boxoffice over the course of the next few weeks - with more topics to come. Stay tuned, and happy training!

Photo: Ninja Sword Training on the Beach at Rick Tew's NinjaGym? Martial Arts Training and Fitness Camp in Thailand

HMT's Scanner Loan Program

Did you know that HoldMyTicket will provide you with the scanning equipment necessary to validate your tickets? Based on the volume of ticket sales you have, we provide you with the tools needed to efficiently validate tickets.

Here's how it works:

Scanner_Loan_Program

Not only can you print out an old-school will call list, HMT provides various forms of electronic will call lists. The will call list in your HMT account can be used on a laptop, tablet or smartphone to validate entrants. Or you can download our free iPhone app, Swarm, which includes an interactive will call list. All check-ins on electronic will call lists are tracked and reported for you, just like they were scanned in with a scanner.

A Mophie® modified iPod Touch comes with Swarm installed on it, allowing you to scan the QR codes printed on E-Tickets using the iPods's camera. These scanners include a built in extra battery, ensuring hours of worry free scanning.

The Linea Pro® modified iPod Touch also comes with Swarm installed. It has a laser for super-fast scanning of ticket barcodes. This feature, in conjunction with Swarm, is the fastest form of ticket validation in the industry. The Linea Pro® also features a credit card swiper, allowing for both door sales and credit card validation. Happy Scanning!

To request scanners for your events contact the help team at http://holdmyticket.com/help. We'll set you up.

Facebook Album Slideshows on HMT-Powered Websites

Got a Facebook album that you know would look great on your HMT-Powered website?

We just rolled out a simple way to turn these albums into slide shows you can display on any page you choose.

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Look good to you? Well, it's pretty simple to set it up yourself!

Here's a quick start guide that will get this new feature up and running on your site:

  1. Visit the Facebook album you would like to put on your HMT page and find the album ID. The album ID can be found in the url. It is a string of numbers located after the characters "?set.a" and before the next "." Once you've found it, select it and copy it.

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Next, log in to your Hold My Ticket venue account, select the venue whose page you want to edit, and click on the Tools tab.

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Click on Content Manager, and you'll see a list of pages. Find the page you want to edit, then click the edit button all the way on the right.

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When you're in the edit screen, find the BODY field (the big one with all the white space for typing). There is a toolbar attached to the top. Click the HTML button on the 2nd row of that toolbar.

A window will appear in the middle of the screen with a lot of HTML code. Don't worry about this if HTML is not your thing. Simply click at the bottom of the text and hit enter, so you have a clear line.

Copy and paste the following code onto the empty line:  
and replace all the #'s with your Facebook album's ID. Here's an example of the code with an album ID entered:

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Click the Update button at the bottom left of the HTML Source Editor, and... you're done. HMT's site will automatically load a slideshow with any content (text) you might have added to the photos on Facebook. Pretty simple, no? Try it now!

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