Only one name per purchase is allowed on will call tickets. If you need multiple names on your will call tickets, you will need to make separate purchases for each ticket and enter the individual name in the space titled, "ticket holder."

Yes! We have put together a media kit with various logos and artwork. Feel free to use the logos / artwork in your flyers, online, and anywhere you wish. Download our Media Kit.

Yes. You can upload flyers, video and other media to the event details page. When you're editing your event, it's all under - you guessed it - the Media section.

Many venues do not offer name changes on tickets, so this may not be an option for the event you are attending. You can check by using the 'Find Ticket Purchases' form on this page (http://holdmyticket.com/#help) to locate your order. Fill out 2 of the 3 fields of this form, then click the 'Look Up Tickets' button. All of your tickets will be displayed. Click on 'Change' next to the name on your ticket. You will either see a notification that you are not allowed to use this function, or you will see a form to enter a new name.

To purchase tickets for someone else, just enter their name in the "First Name" and "Last Name" fields under the "Ticket Holder" section of the checkout screen. This doesn't have to match the name on the credit card you're entering in the "Payment Details" section.

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We make money by charging a modest service fee to ticket buyers. Our fee is 10-15% of the ticket face value, (although that percentage goes down as the price of a ticket goes up) Example: the fee on a $20 ticket would be $3.50, and a $100 ticket would have a $9.50 fee. You can also choose to absorb some or all of the HMT fees on your customer's behalf. It's all in your control. It is a high priority of ours to keep fees as low as possible!

It depends on the venue and size of the event. Some promoters use our mobile app to scan eTickets, which can be printed at home or displayed on a smart phone. You can lease our scanners for higher-volume events, which include a laser barcode reader plus credit card swipers, offering credit card validation as another check-in method. Some find it easier to simply print out a will call list from the Spark event manager and ask for ID's at the door. Choose to offer eTickets, will call, or credit card validation, or all three so your attendees can choose their preferred delivery.

Go to the registration page or call 1-877-466-3404 and we'll set up a login for you right away. Feel free to contact us anytime for a 'test drive' of our system to see what you think.

We handle all the ticket pre-sale credit card transactions, and we'll send you a check or transfer the funds to you electronically once the event is over. You will receive the full face value of all the tickets sold. There is no cost for using our service. We charge nothing for use of our calendars, event management tools or web marketing tools. No contracts, no exclusivity agreements and no minimum ticket sales required.

Once you have an account set up, simply fill out the "Getting Started" form to create your first event. Set the event's status to Published, create your tickets, and set the ticket sales start time to Now, or the date and time of your choice. Tickets will be available for purchase immediately!

HoldMyTicket's event manager, called Spark, gives you an internal control panel where you can navigate between all of your events on one page. Your calendar shows you which days you have booked and which are open. Easily toggle between different venues, and even track other venues' calendars for easy planning. Our calendars and widgets let you integrate everything you create on HoldMyTicket into your website or social media. Our tools help you organize better, promote farther, and relate more effectively to your customers.

If you don't have the opportunity to print your ticket, you can also open the eTicket link on a smart phone for the venue staff to scan your screen. If all else fails, please bring your photo ID and the credit card you used for your purchase so you can be looked up at the door. Some shows may require printed eTickets, so be sure to check the event page for any specific instructions.

In short, no. All ticket sales are final. This is an agreement we have with the promoters, venues, and artists we work with. Under some circumstances the venue can offer a ticket credit or a cash refund. You can easily change the name on your tickets using the "Find Ticket Purchase" form on this page. Feel free to contact us for further clarification about this.

You can look up your tickets using the "Find Ticket Purchases" form on this page. Just fill out 2 of the 3 fields and submit the form. Your recent purchases will be displayed and each will have a link to your eTickets.

More than likely we just haven't sent it yet. We send out emails every 5 minutes, so if you just purchased your tickets and it has been less than 5 minutes, please recheck your inbox in a few minutes. If it has been more than 5 minutes, then the next step would be to check your junk box. It is possible that our email is waiting for you there. If it is there, make sure to mark it as 'not junk' so any future emails will show up in your inbox. If it's been more than 5 minutes and there is no email in your junk box, then it is time to contact us. Fill out the Support Request form and we will take over from here.

Don't panic! Many venues number their seats by twos rather than by ones. Half of the room's seats may have odd numbers and the other half will have even numbers. For example, Row A in Orchestra Left will have seats numbered: A1, A3, A5, and A7, and across the aisle in Orchestra Right, the seats will be numbered: A2, A4, A6, A8, and so on. You can look back at the seating chart in the event page or check with your venue to see if this is the case. If not, and it just happened to be a mistake, please contact us and we will either exchange your seats or refer you to someone at the venue who can help you more directly.

Yes. We hate when a show gets cancelled as much as you do. In fact, if an artist, promoter or venue exhibits a tendency to cancel shows we will not sell tickets on their behalf. When we get notice of a cancellation we will issue refunds right away. You'll receive an email notifying you of the cancellation and refund.

You don't have to sell tickets for an event to use our calendar system. You can put all of your events in the calendar and you choose which ones you want to sell tickets for. Un-ticketed events will still show up alongside all of your upcoming events.

If you have to cancel your event, use the "Cancel" button on your event overview in Spark. We will handle the rest and issue refunds and notify all ticket holders of the cancellation by email.

If you don't have your own website, or if you want a special site for your event, we can customize a webpage to promote for you. Your event can either have its own domain name or can be assigned a short URL that you can direct people to. Once you've created your event, reach out to your customer rep about the next steps.

Every time you make updates to your events and venues, your changes are instantly reflected on your website and everywhere else that your events are present. We eliminate the need to do work on multiple different calendars. Most ticketing companies don't offer this level of integration.

Our application will make your life easier. How many online calendars are you currently updating? How many newsletters do you put too much time into? Are you lacking customer information and sales reports that you can use? Whether you're a promoter with one-off events, a venue with daily shows, or you run trade shows with attendance in the thousands, our event manager offers the organization, CRM, and reporting that makes ticketing make sense. Learn more by taking the tour.